“Treat people the way they want to be treated if you want a raving fan culture.”
Just one of the many takeaways for guests at our breakfast workshop event this week.
Recruit, Reward and Retain – How to Build a Team of Raving Fans (and Lead a Company Everyone Loves to Work For).
Event Hosts
From Left to Right: Anne Wall, Head of Marketing, ActionCOACH Cheltenham, Billy Smith, Managing Director and Senior Business Coach, ActionCOACH Cheltenham, Heath Gunter, CEO, Cheltenham BID, Neil Martin, Senior Business Coach, ActionCOACH Cheltenham and Sarah Cook, President and Honorary HR Adviser to Cheltenham Chamber of Commerce.
Gloucestershire business leaders joined us and our co-hosts Cheltenham BID and Cheltenham Chamber of Commerce at The Ivy for a talk delivered by ActionCOACH Cheltenham’s Senior Business Coach Neil Martin.
What Was Covered?
- The importance of creating a winning team culture
- The six keys to building a successful team
- Understanding the ‘rules of the game’ for setting behavioural standards
- Micromanagement vs. autonomy in the workplace
- The Golden Rule vs. The Platinum Rule in communication
- The significance of inclusion and engagement for a strong company brand
- The impact of recognition and rewards beyond financial incentives
- The necessity of trust and listening in leadership and team dynamics
What Were the Key Takeaways?
- Success hinges on the ability to build a strong, cohesive team.
- Clear expectations and freedom of action are essential for team empowerment.
- Micromanagement is largely detrimental to workplace satisfaction and efficiency.
- Adapting the Platinum Rule, we should treat others how they wish to be treated.
- A culture of inclusion fosters brand champions within the business.
- Public recognition isn’t universally effective; tailor rewards to individual preferences.
- Trust is the cornerstone of business relationships; it must be cultivated actively.
- Listening is as crucial as speaking in effective communication and team-building.
“People will forget what you said …. but they never forget how you make them feel.” Maya Angelou.
“People will work for money, but they go the extra mile for recognition, praise, and rewards.” Dale Carnegie
If you’d like to talk to Neil about your own team culture and how to build a team of “raving fans” book a chat with him here today: SPEAK TO NEIL
